Looking for 2 B2C Contact Centres to test latest Fit-4 Role
I am looking for 2 Business to Consumer Contact Centre Managers who would consider being a trial site for our latest ‘Fit-4′ role based sales assessment offering – B2C Contact Centre (at no cost).
This role has involved considerable development of our existing assessment offering (www.salesassessment.com) due to the lower manager to staff ratio of contact centres. This creates greater demands on the already rigorous and robust nature of our offering and we would like to run two test programs pre-launch. The first would be a run to test the functionality and usability of our radically revised skills assessment package; the second would be to provide in-depth analysis of each member of the team (skills only at this stage) together with a personal and team skills development plan, all benchmarked against the skill map of world class high achievers. For this stage, we would need some management time to discuss the results. There is no charge for this process and you will get a whole heap of invaluable data about your team.
If this could be of interest to you, please contact me urgently. I am looking to start testing immediately, concluding within 2 weeks if possible. Ideally I would like to assess 100 people.
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